Don't just take our word for it. Hear some of the great things our customers have to say about Butler Heating and Air Conditioning!
In the last several years I retired and closed my Architectural practice here in Boise, and proceeded to design our retirement dream-home. About six months after completion of construction, we moved into our home, only to discover that the heating/air conditioning system installed was totally undersized by about one half.
With the air conditioning running 24-hours a day, temperatures would still climb to 86 degrees. Unfortunately, the subcontractor responsible for design and installation had just declared bankruptcy, leaving us to resolve the issue by ourselves outside of the general contractor’s 12-month warrantee.
We contacted Butler Heating and Air Conditioning for help. They promptly did a thorough investigation of our system, gave us an immediate written proposal which we approved. Replacement equipment selected was in stock. Within two days they had a very competent crew on the job. They completed the retro-fit installation in one day. We found their crew to be very competent, pleasant, efficient, and left the project site very clean. The system now works perfectly, without any flaws.
From start to finish, this was a pleasant experience for us, and we would highly recommend Butler Heating and Air Conditioning to our friends.
Ronald and Rena Thurber, Boise Idaho
Just a note of thanks, and to summarize what you did for us. Please feel free to share this letter with any prospective clients you may have, in support of your great company and staff.
As you recall, we had another competitor of yours on our remodel project first. They agreed to do all that we wanted, despite our project not being the most typical. Once on our project, and after the actual furnace equipment was delivered and installed, this company suggested that they needed a 50% increase in their fee to deliver less than what they agreed to.
After we put this company “on-hold”, we contacted two or three other companies, requesting their comparative assistance in our project. Clearly, your staff not only proved that you were the fairest company I dealt with, but also the most professional.
Your approach to our project resulted in a more thorough and efficient install than what we could have expected otherwise. Your staff continued to ‘bend’ with us, despite some of the challenges we put before you. Your willingness to work with us through this non-typical approach is greatly appreciated.
After the furnace was installed, we found our unit to be factory-defective. As a result, your staff denied the factory’s request to replace parts, and instead insisted on a new unit, because that’s what we paid for. Clearly you have gone the extra mile for us in many ways.
We thank you, we share your name with others, and we wish you continued success with your business.
Very best to all of you.
I had a person come out to fix the AC this after noon. I forgot what his name was but I wanted to let someone know that he did a fantastic job showing me what was wrong with my unit, educating me on why the parts were bad, and then fixing everything on the spot in less than an hour.
I don't mind telling you that I was working with Quality heating before. They were going to charge me $783 for a new control board plus a $85 service charge. Your guy came in, replaced my control board, fixed a bad fan motor, and set me up with a maintenance plan for still less than the price of what Quality heating was going to charge me for the one part.
You have made me a loyal customer with just one visit and I will recommend you to everyone in the future. If you can find out who your service guy was please send him a big thank you. My pregnant wife loves the house being cool again.
"I am so grateful for the awesome and very detailed service we got from Butler Heating and Air. They did a full cleaning of our vents, a/c, and furnace plus some major repairs as well. The guys were very respectful, nice and informative. What they tackled today was something I knew was gonna be terrible. They did it with smiles and determination. I would totally refer Butler to anyone :) Thank you Augustine and friend for all your hard work! Please feel free to share."
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Butler Heating & Air Conditioning
PO Box 191045 | Boise, Idaho 83719
P : 208.362.5697 | Email
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